1. Introduction
Sarvgenic ("we", "our", "us") provides CRM software, virtual number services, and AI-powered voice agents for businesses. This Privacy Policy explains how we collect, use, and protect your information when you use sarvgenic.com and app.sarvgenic.com.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.
2. Information We Collect
We may collect the following types of information:
2.1 Account Information
- Name, email address, phone number
- Company name and business details
2.2 CRM & Lead Data
- Lead data uploaded or synced into the CRM
- Integration data from connected platforms
2.3 Call & AI Data
- Call logs and call recordings (if enabled)
- AI-generated transcripts and summaries
2.4 Payment & Usage Data
- Payment information (processed via third-party payment providers — we do not store card details)
- Usage and analytics data (pages visited, features used, session duration)
3. How We Use Your Information
We use the collected data to:
- Provide and maintain CRM services
- Route and manage calls via virtual numbers
- Enable AI voice agents to communicate with your leads
- Improve platform performance and user experience
- Process payments and manage billing
- Provide customer support and security monitoring
4. Third-Party Integrations
Sarvgenic allows users to integrate with third-party platforms including, but not limited to:
- Google Ads
- Meta (Facebook) Ads
- WhatsApp Business
- Payment gateways
- Telephony providers
- Cloud hosting services
When you connect third-party services:
We access only the data required to provide the service. Data usage is subject to both Sarvgenic's policy and the third party's privacy policy. We do not sell or misuse integration data.
5. Call Recording & AI Processing
If call recording is enabled on your account:
- Calls may be recorded and transcribed automatically
- AI agents process call audio in real time to generate responses and summaries
- Recordings and transcripts are stored securely on encrypted infrastructure
- Voice data is processed on Indian sovereign infrastructure
Important: You are responsible for obtaining consent from callers where legally required before enabling call recording.
6. Data Security
We implement industry-standard security measures to protect your data, including:
- Encrypted data transmission (HTTPS / TLS)
- Secure cloud infrastructure with data residency in India
- Role-based access controls and authentication
- Regular security monitoring and audits
However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Sharing
We do not sell personal data. We may share data only with:
- Infrastructure providers — cloud hosting for platform operation
- Telephony providers — for call routing and virtual number services
- Payment processors — for secure transaction handling
- Law enforcement — only if legally required by court order or regulation
8. Data Retention
We retain data as long as your account is active or as required by applicable law.
- Account data is retained for the duration of your account and 90 days after deletion request
- Call recordings (if enabled) are retained for 6 months unless configured otherwise
- Transaction records are retained for 7 years as per Indian tax requirements
- Usage logs are retained for up to 24 months
Users may request deletion of their account and all associated data at any time by contacting our support team.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Correct — request correction of inaccurate or incomplete data
- Delete — request deletion of your personal data
- Withdraw consent — opt out of marketing communications or data processing at any time
To exercise any of these rights, contact us at support@sarvgenic.com.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes constitutes acceptance of the updated terms.
Contact Us
If you have any questions about this Privacy Policy or our data practices, reach out to us: